Customer Stories

Institutes running on manchi.tech

Real numbers from partner institutes across South and West India. Shared with permission, anonymized where requested.

Sri Chaitanya Coaching Hub

Hyderabad · 6 branches · JEE / NEET

Challenge

Fee reconciliation across 6 branches took 4 staff members a full week each month. Parent updates were manual WhatsApp broadcasts.

What we shipped

Rolled out Fee Automation + Parent Alert Gateway across all branches in 18 days. Migrated 3 years of ledger data.

"We shut down two Excel workflows in the first month. Our accounts team now closes books by day 3."
— Ramesh K., Director of Operations

+24%

Fee collection lift

7d → 2d

Monthly close time

4,800

Active students

Nexus Academy

Pune · 2 branches · CA / CS Foundation

Challenge

Doubt clearance was bottlenecked to 3 senior faculty. Response time averaged 14 hours, hurting retention in year-2 batches.

What we shipped

Deployed 24/7 AI Doubt Solver with human-in-the-loop routing. Faculty review flagged responses each morning.

"Median doubt response is now under 4 minutes. Our senior faculty spend that time on live classes instead of typing on WhatsApp."
— Priya S., Academic Head

14h → 4m

Median doubt response

+18%

Year-2 retention

42,000

Doubts resolved / mo

Vidya Vardhini Institute

Vijayawada · 1 branch · Foundation + Intermediate

Challenge

Attendance was on paper. 30% of parents didn't know when a student skipped class until the monthly report.

What we shipped

Installed biometric attendance node with real-time parent SMS + app push. Integrated with existing CRM via API.

"Parents get a ping within 2 minutes of a missed check-in. Complaint calls to the office dropped by more than half."
— Anand M., Founder

< 2 min

Attendance sync latency

94%

Parent app adoption

-58%

Admin calls / week

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